Return & Refund Policy

1. How Returns Work

All Skins are returned via Steam trade offers. To return a Skin, you send a trade offer from your Steam inventory back to our designated bot account. The return is considered complete once the trade offer has been accepted by both parties.

You can initiate a return at any time during the 7-day Rental Period. At the end of day 7, our system automatically sends you a trade offer requesting the return of the Skin.

2. Early Return Refund Tiers

If you return a Skin before the end of the 7-day Rental Period, you receive a partial refund based on how early the return is made. Refunds are calculated as a percentage of the weekly rental price:

Example: If the weekly price is €10.00 and you return on day 2, you receive a €3.00 refund (30% of €10.00).

3. Automatic Return on Day 7

At the end of the 7-day Rental Period, our system automatically sends you a trade offer requesting the return of the Skin. You must accept this trade offer within 48 hours. No refund is given for returns made at or after the end of the Rental Period, as the full rental has been consumed.

If the trade offer is not accepted within 48 hours, the rental is marked as overdue and further action may be taken to recover the Skin, including contacting Steam support.

4. Failed Delivery Refund

If a Skin cannot be delivered to your Steam account (e.g. invalid Trade URL, private inventory, trade hold), and the issue is not resolved within 48 hours, the rental is automatically cancelled and you receive a full refund. This refund is processed to your original payment method within 5–10 business days.

Similarly, if you do not accept the delivery trade offer within 24 hours, the rental is cancelled and a full refund is issued.

5. Refund Processing Time

All refunds are processed back to your original payment method via Stripe. Depending on your bank or card issuer, refunds typically appear on your statement within 5–10 business days. We do not control the processing time of your bank.

6. Right of Withdrawal

In addition to our early return policy, you have a statutory right of withdrawal under EU consumer law. See our Right of Withdrawal page for details.

7. Non-Return

If a rented Skin is not returned — whether through the automatic return process, early return, or after being marked as overdue — you will be charged the full market value of the Skin as displayed on the Skin's page at the time of rental. By renting a Skin, you authorize us to charge your payment method for the full market value in the event of non-return.